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Privacy Policy

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Privacy Policy for Carpet Cleaning Co

At Carpet Cleaning Co, we are committed to protecting the privacy and security of our customers’ personal information. This policy outlines how we collect, use, and safeguard your data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

To provide our professional cleaning services, we may collect the following information:

  • Contact Details: Name, address, email address, and phone number.
  • Service Details: Information about your property (e.g., room sizes, flooring types) to provide accurate quotes.
  • Payment Information: We do not store credit card details; all digital payments are processed through secure, encrypted third-party providers.

2. How We Use Your Information

We use the data we collect to:

  • Provide you with a quote and schedule your cleaning appointment.
  • Communicate with you regarding your booking (via call, text, or WhatsApp).
  • Send occasional marketing updates or special offers (only if you have opted in).
  • Improve our services based on customer feedback and reviews.

3. Data Retention & Security

We only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. We implement strict security measures to ensure your data is protected from unauthorized access or disclosure.

4. Third-Party Sharing

We never sell your data to third parties. We only share information with essential service providers who help us run our business (such as our website hosting or secure payment processors). All third parties are required to respect the security of your personal data.

5. Your Rights

Under UK GDPR, you have the right to:

  • Request a copy of the personal data we hold about you.
  • Request that we correct any inaccuracies in your data.
  • Request that we delete your personal information (the “right to be forgotten”).
  • Withdraw your consent for marketing at any time.

6. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

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