FAQ

With our professional machines being the best on the market you it should only take around 2 hours to dry. However, drying times may be affected by different factors such as temperature and humidity.

No. The price you get is the price you pay

We are fully insured. Covering any accidental damage in your property

Unfortunately, we cannot guarantee every stain will 100% be removed as some stains are permanent. However, we do say if it can be removed, we will get it out for you. Many factors can affect the success rate such as carpet type, type of stain and length of time its been in the carpet

Some carpets are prone to shrinkage but with our years of experience we will be able to spot this and use the correct cleaning method to ensure it is cleaned safely

We ask if you can move anything small and breakable before we arrive. Larger items of furniture such as bed, wardrobes and chest of draws we will need to be informed.

You don’t need to hoover before we come as this is part of the service however if there is lots of dust and debris on the carpets we ask if you can remove these before hand so our machine filters do not get damaged

We will not leave your property until you are 100% satisfied with the service that you have received!

Leading carpet manufacturers consider hot water extraction as the best method of cleaning for your carpets. Most manufacturers of yours carpets recommend you have your carpets cleaned using hot water extraction every 12 – 18 months to ensure your warranty is still available.

Carpets we recommend every 12-18 months to extend your carpet life.
Upholstery we recommend at least once a year to ensure its look as good as when you first bought it. These time frames can vary depending on the property.
Factors such as children, animals and high traffic can affect these. One of our experienced technicians will give you a recommendation after cleaning.

Carpets getting dirtier quicker is caused by poor cleaning and use of detergents. Carpets are not rinsed correctly to ensure they are PH balanced and this then allows the carpet to act as a magnet and attract dirt. We have years of experience and always leave your carpets Neutral and fluffy